Intercultural communication

  • Develop culture sensitivity
  • Learn to overcome
  • Learn to understand cultural dimensions
  • Recognise and turn around own barriers

Why this training?

We live in a multicultural society and the organisations are a reflection thereof or should adapt to that to stay successful. However, in the interaction with the “strange other” often communication problems occur because people are not willing or able to understand each other.

When a conversation is difficult, we often don’t know what causes it. We do feel that the conversation is awkward and we feel uneasy. However, we are not able to identify the frictions. As a resource to detect misunderstandings, we introduce the TOPOI-model. TOPOI stands for: Taal (Language), Ordening (Planning), Perspectives, Organisation and Inzet (Deployment). These are the areas in the communication where we can identify possible misunderstandings.

Intercultural communication is described as the interpersonal communication in which there is explicit attention for the cultural factors that can influence the communication. From the system-theoretical angle these cultural factors are not only linked with someone’s national or ethnical background, but also with gender, age, social class, education, sexual preference, profession, religion and social-geographic origin. Therefore, the TOPOI-model is a general model which can be deployed in any communication.

The training makes you aware of you own background and which influence this background has on your communication with the "strange" other. Next to this, via the TOPOI –model, you learn to recognise and talk about cultural sensitivities. Through this you will reduce the distance with the "strange other” and start to communicate with him/her more effective.

Programme points

  • Knowledge own culture
  • Knowledge of other cultures
  • Knowledge van cultural sensitivities
  • Overcome of cultural differences
  • Explanation of the TOPOI -model of Edwin Hofman
  • Short and powerful exercises that give insight in our beliefs
  • Interview techniques in practice with actor


After the training one became more aware of what culture (concrete) means and there is more insight in how cultural differences affect in the behaviour of and in the cooperation. One has gotten more tools on how to deal with inter-cultural conflicts and sees new opportunities on how to overcome differences. One accepts that overcoming should be a two-way street.